TRUE | SQUARETRADE
Swap & Refresh with True Value Care
Service availability is expected to commence from 9 November 2026 onwards.
Swap & Refresh Services Coming Soon
For newly launched devices, Refresh (Screen or Battery Replacement) and Swap (Device Replacement) services will be introduced in stages to allow time to prepare an adequate inventory of parts and replacement devices.
Service availability is expected to commence from 9 November 2026 onwards.
During this period, customers can continue to receive assistance and support through our standard service channels.
We thank you for your continued trust and understanding as we work to ensure a seamless and high-quality service experience.
Need to Swap before services are available?
Please contact SquareTrade for assistance and guidance on the most suitable service options available.
Contact SquareTrade at true.support@squaretrade.com.
Frequently Asked Questions
Please contact SquareTrade for assistance and guidance on the most suitable service options available. Contact SquareTrade at true.support@squaretrade.com.
Refresh Service
Keep a device performing at its best with one (1) Refresh service during each 12-month coverage period. Customers can choose either:
- A screen replacement, or
- A battery replacement
Subject to the program terms and conditions.
Swap Service
If a customer wants to swap their device, customers can redeem one swap service during each 12-month coverage period. Customers will receive a refurbished replacement device of the same make and model as their original device or, where necessary, an equivalent device as determined by SquareTrade.
Upgrade Service with Guaranteed Return Value
When customers are ready for a new device, they can upgrade with confidence knowing the Guaranteed Return Value for their current device is locked in.
Following assessment in accordance with True’s criteria, the Guaranteed Return Value will be provided as a voucher that can be used towards the purchase of a new device through participating channels, subject to applicable terms and conditions.
Once an upgrade has been completed, your True Value Care membership will automatically end.
Customers who require assistance before this date should contact SquareTrade at true.support@squaretrade.com for support and guidance on the most suitable service options available.
SquareTrade, part of Allstate Protection Plans, is a global leader in consumer electronics, trusted by 160 million customers worldwide, including the world’s leading retailers, mobile operators and OEMS. As True's program partner for True Value Care SquareTrade works closely with True to deliver a seamless customer experience and manages the Swap & Refresh component of the program.
